Question 1

How do I order a battery from AMORGE?

Accepted Answer

To order a battery, please get contact with AMORGE sales, they will help to confirm the battery details, payment info and shipping details.

Question 2

What kind of payment do we accept?

Accepted Answer

We can accept the following payments:
Alibaba trade insurance.
Paypal.
Bank transfer.

Question 3

How long does it take to produce the order battery?

Accepted Answer

Cubiod batteries without iron box usually takes about 3-4 working days.
Complicated and shaped batteries will take 4-5 working days.
Batteries with iron box will take 3 or more days to customize the iron box.

Question 4

How long is the shipping time?

Accepted Answer

By sea shipping time is generally 30-35 working days.

By air shipping time, 
9-12 working days to United States, 
10-13 working days to Canada, 
12-15 working days to Europe.

NOTE: if the packages get checked by customs, the shipping time will increase.

Question 5

How can i check my order?

Accepted Answer

After the order is shipped, we will have a tracking number and checking website for you to check. 
If any questions about the order, please contact the sales who handle your order.

Question 6

What do we do when received the order?

Accepted Answer

When received the order.
Check if the packing is good, if any damage on the packing, take a clear photo or video, feedback to your sales.
Unboxing the package, check if the items inside are good, if any damage, same take clear photos or video, feedback to your sales.
Check the labels on the battery, make sure it's the battery that you are ordering.
Plug in the charger, if the BMS is with bluetooth, scan the QR code on the battery, download the app, connect the battery and check the status of the battery. if you have any question on connecting the battery, you can contact your sales, they will help.
Charge the battery to full before using. if the voltage difference is large(≥0.01V), please wait for the balance complete(only battery with bluetooth can check the voltage difference).
Make sure the postive and negative pole are correct when connecting to your bike.

Question 7

What's the warranty policy of the battery?

Accepted Answer

Warranty one year.
Artificial damage won't support the warranty.
Impacting, falling, soaking, modifying the parameters of BMS.

Question 8

How to use aftersale service?

Accepted Answer

If any problem with the battery, please contact your sales, send the invoice number and descripe your problem. 
We will help to solver the problem.

YOUR POWER, WE GUARD.

SINCE 2013

Frequently asked questions

How do I order a battery from AMORGE?

What kind of payment do we accept?

How long does it take to produce the order battery?

How long is the shipping time?

How can i check my order?

What do we do when received the order?

What's the warranty policy of the battery?

How to use aftersale service?

Due to business development needs, starting from November 1st 2025, AMORGE will adopt a new company name: Hong Kong AMORGE Trading Co., Ltd.
(For orders from Alibaba, please visit hkamorge.en.alibaba.com.) The factory staff, sales personnel, and after-sales service remain unchanged.

Frequently asked questions

How do I order a battery from AMORGE?

What kind of payment do we accept?

How long does it take to produce the order battery?

How long is the shipping time?

How can i check my order?

What do we do when received the order?

What's the warranty policy of the battery?

How to use aftersale service?

Due to business development needs, starting from November 1st 2025, AMORGE will adopt a new company name: Hong Kong AMORGE Trading Co., Ltd. (For orders from Alibaba, please visit hkamorge.en.alibaba.com.) The factory staff, sales personnel, and after-sales service remain unchanged.

Due to business development needs, starting from November 1st 2025, AMORGE will adopt a new company name: Hong Kong AMORGE Trading Co., Ltd.
(For orders from Alibaba, please visit hkamorge.en.alibaba.com.) The factory staff, sales personnel, and after-sales service remain unchanged.